We are committed to suppling our customers with the best quality sports gear and the best price. We take customer service very seriously and are always looking for ways to improve the overall customer experience.
We understand that shopping online can be daunting so we have provided some answers to your big questions below. If you are still not sure about anything, please email us on grattan@rippons.co.za for more detail.
WHEN WILL MY ORDER SHIP?
Orders in stock are usually shipped within 1–3 business days. For small goods, please allow up to 3–5 days for your order to go out.
HOW CAN I PAY FOR MY ORDER?
We make use of two payment options. The first is a direct EFT transfer – when using this payment you will need to email a proof of payment to eft@rippons.co.za before your order is confirmed. The second system is the Payfast payment gateway – this gateway is a trusted proudly South African payment system that allows for a number of payment options. When using payfast please be sure to complete the order on the Payfast system as the transfer is often only made into the Payfast account.
WHAT SHIPPING METHODS DO YOU USE?
We primarily use City Couriers to deliver our products. Product tracking can be organised – please include it in the notes section of your order.
WHERE DO YOU SHIP?
We currently deliver to South Africa only. If you are international visitor and you are looking to purchase any of our products, please email: grattan@rippons.co.za
HOW LONG DOES IT TAKE FOR A REFUND TO GO THROUGH?
We will process your return as soon as we receive it, please allow 3–10 days for your bank account to update.
WHAT IF I’M EXPERIENCING ISSUES WITH YOUR WEBSITE?
f you are having trouble checking out or other website issues please contact us at grattan@rippons.co.za. We will respond to you as quickly as possible.